Widerrufsrecht

RETURNS

Please note that sale/discounted items are not eligible for returns as these are considered best-priced items.

For regular-priced items, we have a 7-days return policy, which means you have 7 days after receiving your item, to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn or unused
• With tags
• In its original packaging
• Not a sale/discounted item

* Please note that international return shipping fees are not be covered.

To start a return, please contact us at support@pawfecteighteen.com. If your return is accepted, we’ll send you the instructions on how and where to send your package.

Exceptions / non-returnable items:

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns on sale/discounted items or gift cards. Please get in touch if you have questions or concerns about your specific item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Please note it can take a few days for your bank or credit card company to process and post the refund. Most banks take 5-7 days. 

REPLACEMENTS

Below are scenarios that entitle for a replacement claim:

• The package was lost in transit (Item in transit is not considered lost until courier confirmed it is lost)
• Item was delivered damaged (Please notify our team within 24 hrs after the item has been delivered)
• Item was delivered differently from what was ordered (Please notify our team within 24 hrs after the item has been delivered)

To request a replacement, please contact us at support@pawfecteighteen.com. If your replacement is accepted, we’ll send you the new shipping details once it is shipped.