Shipping & Returns
Order delivery time depends on the demand and the destination country of the products.
We only opt for secured (trackable & insured) shipping to ensure your orders are delivered to you.
Processing time: 3-5 business days
Deliveries to the US, Canada, European Union, Australia:
5-10 business days (Local warehouse)
10-20 business days (Overseas warehouse)
Rest of the World:
10-25 business days
Note: Deliveries to islands and remote countries may take longer. Please check with our support team for more information on the estimated delivery time to your address.
Holiday delivery times:
Please allow for a longer shipping time during holiday seasons. This may occur near Christmas or other major holidays because local post offices are experiencing higher volume.
We strive to get orders to our customers as quickly as possible. If you have questions about your shipment status, please get in touch with our customer service team at firstname.lastname@example.org.
Please note that sale/discounted items are not eligible for returns.
For regular-priced items, we have a 7-days return policy, which means you have 7 days after receiving your item, to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags
- In its original packaging
- Not a sale/discounted item
Your return shipping fee will be covered up to USD 5 when you return your order using self-arranged trackable shipping.
To start a return, please contact us at email@example.com. If your return is accepted, we’ll send you the instructions on how and where to send your package.
Exceptions / non-returnable items:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns on sale/discounted items or gift cards. Please get in touch if you have questions or concerns about your specific item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Below are scenarios that entitles for a replacement claim:
- Package was lost in transit (Item in transit is not considered lost until courier confirmed it is lost)
- Item was delivered damaged (Super Kitty Cats must be notified within 24 hrs after item has been delivered)
- Item was delivered different from what was ordered (Super Kitty Cats must be notified within 24 hrs after item has been delivered)
To request for a replacement, please contact us at firstname.lastname@example.org. If your replacement is accepted, we’ll send you the new shipping details once it is shipped.